Clients report on their own
Invite them with report-only permissions. They can follow the progress of every ticket they opened, without chasing you for updates.
Agencies and IT firms
Your clients' bugs, under control
Clients report directly on the platform, your team handles triage, and you send clear reports on what got fixed and how long it took. No more lost emails and no more "did you see my message?".
No card required. After the trial, your data stays put.
What's broken today
Agencies and IT firms
!Every client reports bugs differently
One by email, another by phone, another in a shared doc. Nothing is in one place.
!You can't show what you've done
At the end of the month it's hard to say how many issues you resolved and how fast.
!Urgent issues get lost in the noise
Without priorities and deadlines, a critical bug can sit for days.
How it works with BugTracker
Your clients' bugs, under control
Triage by team and category
Each team sees its own categories. Once approved, a bug goes straight to the people who own that area.
SLA deadlines and reports
Set deadlines per priority, get an alert when something runs late and pull reports for any period, ready to send to your client.
Proof that it's fixed
Every fix goes through a retest, with proof. Your client sees in black and white that the issue is resolved.
Up and running in two minutes
Pick your address, project name and account.
Confirm your email and log in.
Invite your team and report your first bug.
Frequently asked questions
Can the platform use my logo and domain?
Yes. On paid plans we set up your domain, logo and colors, so you get a white label bug tracker that looks like your own in front of clients.
Can clients see what others report?
Permissions are set by role. You can create a client role that only sees its own reports.
Can you add features just for us?
Yes. We also do custom development: integrations, reports or workflows built for your company.
How long does it take to get started?
Two minutes for a demo, free for 30 days, no card required.
Try it on your own project.
Set up your platform in two minutes and use it for 30 days with your whole team. No card, nothing to install. Need something specific? We also build custom features.